Refund Policy

This policy explains when a payment for an Azero Code plan or credit top-up can be refunded.

1. First subscription payment

You may request a refund of your first subscription payment within 7 calendar days of purchase, provided that none of the paid credits or plan benefits have been used.

2. Renewal payments

Subscription renewal payments are normally non-refundable. You can avoid a renewal charge by cancelling before the end of your current paid billing period.

3. One-time credit top-ups

One-time credit top-ups are non-refundable once the credits have been added to your balance or used.

4. Unused credits

Unused credits have no cash value and are not refundable if you cancel your subscription or close your account.

5. Always corrected

We will correct or refund duplicate charges, credits that were not delivered after a successful payment, materially defective services, and anything else where a refund is required by the law of the United Arab Emirates.

6. How to request a refund

Send your request to support@azerocode.com from the email address on your account, including the payment date and amount. Approved refunds are returned to the original payment method within 5–10 business days.

7. Who you are contracting with

Azero Code is operated by Apex Net Technology LLC, Iris Bay – 903, Business Bay, Dubai, United Arab Emirates. This policy is governed by the laws of the United Arab Emirates.